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Damaged Goods

Should you discover a fault with products that you have received you should contact us as soon as reasonably possible. Our friendly customer service team will be happy to help and talk you through your options, via online chat or telephone on 01628 771044. Do not attempt to repair the product yourself, we do not cover accidental damage caused by the customer.

If the fault is found within 30 days of purchase, you are entitled to a full refund or exchange (subject to stock availability). If a fault is discovered after 30 days but within the guarantee period of your product, you should contact the product manufacturer, who will assist with your issue.

We want all of our products to reach the customer undamaged, in brand new condition and we do our very best to ensure this is the case. However, if any of our customers note any damage to our products on delivery, we give a 48-hour window for the damage to be reported to our customer service team. To obtain a full refund for a damaged item you must not start to use, install or input any data/software.

Unwanted Item

You can return your item within 14 days if the product is unused and in its original packaging. If you have unwrapped the product yourself and you no longer have the original packaging, you may be eligible for a partial refund. If the product has been used, you will not be eligible for a refund, unless faulty.

Please do not return any products to us until you have discussed your return with a customer service representative and your return has been confirmed.

You have the choice of returning smaller products via your own means or larger products, requesting that we collect them.


We will charge you the direct cost to us of collection, which is £75 per item for washing machine size products, or £160 for range cookers and American fridge freezers.


Note, if you are purchasing a new product or exchanging your product, we may reduce these collection charges.


You have a duty of care while the products are in your possession, and we reserve the right to charge you for any damage that may have occurred during this period.

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