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Terms and conditions

Terms & Conditions

These Terms & Conditions apply to your use of the mcevoyandrowley.com website and every order placed with mcevoyandrowley.com. We’ve made every attempt to ensure that these Terms & Conditions are straight-forward and customer friendly.

Our Contract with You

When you place an order, you are offering to buy the product(s) from us and we will send you an order confirmation via email. However, your offer shall only be accepted by us once we place the product you have ordered onto the delivery van and only then shall a legally binding contract be formed between us. Until then we can decline to supply the goods – we will try to ensure that this never happens but we do however, reserve the right not to fulfill your order for any reason if, for example, we have made an error on the price or similar or we simply can't get hold of the model you need. In the event of these circumstances we will refund you any price you’ve paid to us.

Availability

We display our availability on the website and when you can have an item delivered. Where we display the earliest available delivery day during the checkout process, postcode restrictions may apply. To see if your postcode is eligible for delivery, use the postcode checker on the product details page. Your postcode will be checked again during the checkout process.

To ensure that all stock levels are accurate, we have to rely on a computer system for our stock control. Computers are better than people at this stuff but even they occasionally get it wrong. In the event that a mistake is made, we will contact you as soon as possible and find a solution.

Website Information

We try to specify accurate dimensions for every product listed on mcevoyandrowley.com. However, please be aware that the product dimensions do not include any protruding features such as controls and handles etc and product dimensions represent the casing of the product only and does not take into consideration any packaging. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on the website are approximate only. Similarly, we've made every effort to display all product colours accurately. However we can't guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please also be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that product specifications are correct on the website, due to continual product development through research & design, specifications may change without notice.

Prices

All the prices we display include VAT but exclude other services such as disposal of your old product, or connection/installation, unless stated specifically on the website. You can see further information on our delivery FAQs here.

From time to time we may offer products at sale or promotional prices. Any such offers will apply to selected products and be subject to availability. Delivery charges, conditions and geographical exclusions may apply. Please refer to individual product pages for pricing. We may also offer delivery and services (including installation) at a reduced rate as part of a promotion. This is subject to availability and can be withdrawn at McEvoy & Rowley’s discretion.

Payment

You won't be surprised to learn that you can pay with more or less any type of credit/debit card. This includes Maestro, Delta, MasterCard, American Express or Visa card and we do all we can to ensure your details are secure. We also accept PayPal on all online orders, and this doesn't cost you any extra. If there are any problems with receiving payment we'll contact you immediately.

Delivery

We offer home delivery to the following Postcodes;

SL RG
SL0, SL1, SL2, SL3, SL4, SL5, SL6, SL7, SL8, SL9, SL60, SL95 RG1, RG2, RG4, RG5, RG6, RG7, RG8, RG9, RG10, RG12, RG27, RG30, RG31, RG40, RG41, RG42, RG45
HP GU
HP7, HP8, HP9, HP10, HP11, HP12, HP13, HP14, HP15


GU15, GU18, GU19, GU20, GU46, GU47, GU95

For smaller items we will sometimes use Interlink Direct. Our “Collect in Store” option is not home delivery and your product will be delivered to our HQ.

The products we deliver are often big and heavy items to lift, so there will be certain occasions when they may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are all things that may hinder our ability to deliver; it is your responsibility to ensure access to your property. In situations where we cannot gain access, we may be able to offer delivery to the nearest point possible i.e. your garage, so you can make arrangements to get the product in. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery, which will be prearranged with you however we reserve the right to not re-attempt delivery; in this case we will always give you a full refund.

Delivery Limitations

Occasionally something will happen out of our control that closes roads, like floods, snow or other adverse weather conditions or things like, sporting events which result in closed roads. In this event we'll aim to block any affected dates out of the checkout delivery calendar. If you've already selected your delivery date and you're affected, we'll contact you as soon as possible to arrange alternative delivery options. We will do what we can, but can’t be held liable if we can’t fulfil delivery due to reasons beyond our control.

Unfortunately, on the rare occasions where a delivery is unsuccessful, we're not liable for costs incurred.

There are various delivery options available, depending on your needs. These options are set out clearly on the checkout page before you place your order.

Disconnection

Disconnection is available for certain existing appliances that are plumbed into water pipes. We can only disconnect your cooking or built-in/integrated appliances when you select the installation service at the checkout. Please note that disconnection is covered in the installation charge.

If you have ordered a disconnection/installation service, there are a few things you will need to do before we arrive so we can disconnect successfully. If it's a fridge or freezer, please make sure it's defrosted and all food is removed. For washing machines and washer dryers, you'll need to remove any clothes from the drum. If we’re disconnecting a dishwasher, please make sure all plates and cutlery are removed.

Disposal

If you’re making use of our disposal service and haven’t opted for our disconnection service, please disconnect (and defrost if necessary) the appliance before we arrive.

Installation

We offer an installation service (to existing supplies) for most of the products we sell, but we won't be able to connect your new items if:

  • Any electrical/plumbing supplies needed fail the delivery team's testing or are unsuitable.
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unusable.
  • Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc) Alterations to existing plumbing and electrical are required.
     

If you're making use of a connection/installation service and haven’t opted for our disconnection service, please disconnect (and defrost if necessary) the appliance before we arrive.

Conditions for Electric Installation

We do not offer any gas appliances online currently.

If you need us to disconnect your old appliance, we will do this when we arrive (and for hard-wired installations, disconnection is included in the installation charge). As you can probably imagine, for your safety, there are a lot of rules around connecting cookers so there are things that we need you to check before we arrive: Please ensure that you have suitable ventilation. This could be an extraction fan or a window that opens.

You need to check the dimensions of your new appliance and make sure there'll be enough room around the back and side for ventilation once we've installed it. You need to make sure you've got an adequate gap between your cooker or hob and anything above it. The dimensions of this space, known as the "Hot Zone", need to comply with the manufacturer requirements. It also needs to be completely clear of any flammable materials, such as wallpaper, cupboards or shelves and plug sockets. If we arrive and the Hot Zone isn't clear, we won't be able to complete your installation.

We appreciate this is a little confusing so please don’t hesitate to contact us on 01628 771044 with any questions.

Cancellation

If you're not happy with your product or simply change your mind you must provide us with notice of cancellation within 30 days of delivery to receive a refund. We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop. However, if you have used it beyond this, this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value. Where you have not used the product and it is returned in the original packaging you will receive a full refund. Your refund will be made within 30 days of collection of the appliance.

To cancel a product and request collection please call 01628 771044. We'll collect your product free of charge within a reasonable time from when you cancel and on a day that suits you. Please note, even if you choose the Collect in Store delivery method, we cannot accept returns to the store and will instead collect from an address of your choice. You will receive an estimated timeslot on the morning of your collection and must be at the chosen address for the driver to receive the goods from you. Our 30 day cancellation policy also applies to any additional services you may have ordered. If you have ordered any additional services for a product then these will be automatically cancelled when the order for that product is cancelled, unless the service has already been performed. If you order an additional service and expressly choose for that service to be carried out within 30 days of order (e.g. by nominating next day delivery or a specific timeslot) and such service has been carried out, then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.

If Products are Faulty

As a consumer, you have legal rights in relation to products which are faulty or not as expected. We're under a legal duty to supply products that meet the requirements to be of satisfactory quality, fit for purpose and as expected. We'll offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these terms will affect your legal rights.

The manufacturers will supply a warranty in addition to your rights under the Sales of Goods Act. In most cases you'll receive a 1 year warranty covering all parts and labour, or in some instances, it may be extended by the manufacturer. You may need to register to qualify for these promotions – please check with one of our team.

Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.

Things Beyond Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control. Such events include any act, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

Strikes, lock-outs or other industrial action; or civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or adverse weather; or Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or Impossibility of the use of public or private telecommunications networks

Our obligations under these terms are suspended for the period that such event continues and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the event to a close or to find a solution by which our obligations under these terms can be performed despite the event.

Our Liability to You

Here at McEvoy & Rowley, we strive to deliver a great service to every customer. We also like to be honest and fair in all we do, so we acknowledge that sometimes mistakes happen. If a circumstance arises where we are accountable for a mistake, we want to ensure that we take full responsibility.

If, during the installation process our team causes any accidental damage, we will endeavour to arrange for the damages to be repaired or compensate this damage. However, we cannot repair any pre-existing faults or damage discovered during the installation process.

As we only supply products for domestic and private use, we are not liable for any loss of profit, loss of business, business interruption or business opportunity.

Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors. Fraud or fraudulent misrepresentation. Breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession). Breach of the terms implied by sections 13, 14 and 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples). Defective products under the Consumer Protection Act 1987.

Information About Us and How to Contact Us

mcevoyandrowley.com is operated by McEvoy & Rowley Services Ltd, a company registered in England and Wales. Our company registration number is 01678294 and our registered office is at:

2 A C Court
High Street
Thames Ditton
Surrey
KT7 0SR

Our registered VAT number is GB207974933

If you have any questions, you may be able to find some answers in our FAQ’s. Our intention is to give you all of the information you need so you never need to call us. However, if you want to check something, change something or ask a question then we have a team of people waiting to take your call on 01628 771044. Alternatively, you can email us on hello@mcevoyandrowley.com or write to us at:

McEvoy & Rowley Services Ltd.
2 St. Peters Road
Maidenhead
Berkshire
SL6 7QU.

How We May Use Your Personal Information

We will use the personal information you provide to us to:

Supply and deliver the products. Process your payment for such products. Inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

You agree that we may pass your personal information to our delivery agents or credit reference/fraud preventions agencies and that they may keep a record of any search that they do. We will not give your personal data to any other third party without your consent.

General

The contract made between us and all our and your rights and obligations shall be governed by English law and any disputes arising under it shall be heard in the English courts.

My Account

My Account allows you to save your details for a faster checkout as well as review open and previous orders.